Shipping Policy
Thank you for shopping at COLLEXER. Here's everything you need to know about our shipping practices:
Processing Time:
- All orders are processed within 5 business days (excluding weekends and holidays) after receiving your payment confirmation. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer worldwide shipping.
- Delivery delays can occasionally occur due to unforeseen circumstances or carrier issues, but we will do our best to notify you of any delays.
Shipment Confirmation and Order Tracking:
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- COLLEXER is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- COLLEXER is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
Refund Policy:
- Our Refund Policy provides detailed information about options and procedures for your order. Please review it before placing your order.
Questions:
- If you have any questions about the shipping and delivery of your order, please contact us at support@collexer.com.